DVD Voice

I got that message when I logged onto NetFlix tonight when I got home. The past couple of weeks haven’t been the best for me and NetFlix. They have tried my patience! For the past 3 weeks I’ve been doing good to get one new DVD per week! Delays in getting DVDs back in to them (3-4 days?), delays getting DVDs to my mailbox, and just weird things going on.

Yeah, some of it may have been the USPS issues and I’ll gladly cut them some slack since they’ve been so great thus far.

But having my top 30-40 DVDs skipped over to ship me something from the other coast of th US just baffled me. And that DVD came cracked! Still waiting for the replacement.

ANYWAY … not trying to gripe, because they really have been great. I still recomend.

But today, I really was looking for the number for NetFlix Customer Support! I was asking myself how to contact NetFlix. I had sent two DVDs in, they’d gotten them and they showed up about 8 am this morning on their site and the two new titles they were sending were listed too. But when I got home, they showed as “Shipping today”. wtf?

But then I noticed the message from NetFlix at the top of the screen: “IMPORTANT: Your DVD shipments might be delayed…” In a straightforward way it plainly says that they’ve been experiencing issues with their shipping system and that some DVDs were delayed. They are issuing credits.

Wow. I’m impressed. I mean, I wasn’t expecting that. If they’d just of gotten things sorted out and explained it to me I’d of been happy. But this goes a little beyond what I expected. Maybe my expectations are low. But I’m happy.